Refund & Returns Policy

Last updated: January 2026

Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages or shortages must be made in writing within two (2) business days of receiving the merchandise. We will replace only those orders that were processed incorrectly, and only after receiving the returned merchandise. No replacements will be issued if the product was misused or partially used by the buyer.

Return exceptions

• Returns are not applicable to store gift vouchers, e-coupons, e-vouchers, e-gift cards and magazines.
• Used or tampered products, items damaged due to misuse, and products sold in sets are not eligible for return.
• No returns will be accepted for discounted items during sale periods.

Cancellations and refunds

PG OFFICIAL TVM and its affiliated company will not refund any money for orders that were shipped, or cancelled after processing has begun.

Communication

For any queries or concerns, please contact us at pgofficialtvm@gmail.com.