Refund & Returns Policy

Refund Policy – The Basics

Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement will occur only after receiving the returned merchandise. No replacements will be issued if the product was misused or partially used by the buyer.

Return Exceptions

• Returns not applicable to Store Gift Vouchers, E-Coupons, E-Vouchers, E-Gift Cards & Magazines.
• Used or tampered products, items damaged due to misuse, and products sold in sets are not eligible for return.
• No returns will be accepted for discounted items during sale periods.

Cancellations and Refunds

PG OFFICIAL TVM and its affiliated company will not refund any money for orders that were shipped or canceled after processing began.

Communication

For any queries or concerns, please contact us at:
Email: pgofficialtvm@gmail.com